About Leafy Soulmates
Leafy Soulmates is a curated rare plant shop located in Southern California.
We specialize in rare tropical plants including aroids, hoyas, and many other species.
Our goal is to send beautiful rare plants to plant friends at affordable prices.
You can shop online or visit our physical shop in Santa Ana, California
We’re open Monday to Friday 9am to 4pm. Saturday 11-5pm.
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How We Ship
🌱All plants are inspected and made sure to be healthy before shipment
🌱 Pots and potting medium are wrapped and secured in paper towel and plastic wrap.
How We Ship
🌱 The leaves and stems will be cushioned with polyfills.
🌱The plant then will be wrapped in hard card board.
How We Ship
🌱 We will fill the box with packing
peanuts or air pillow film.
🌱 Additional insulation wrap will be added for summer and winter protection.
🌱 Orders are fulfilled from Monday to Thursday.
Frequently asked questions
When will my plant be shipped out?
All plant orders leave our greenhouse Monday To Thursday following the Friday restock. Shipping time depends on the number of orders before you in the shipping queue.
Who do you ship with?
Our shop uses USPS and UPS. Our orders are shipped our Monday to Thursday and please do not count the day it’s sent out as day in-transit.
Will I get a notification when my order ships?
Yes. Our system automatically sends an email with shipping and tracking information as soon as we have shipped your plants. Please ensure your email is entered correctly. You are responsible for checking the tracking numbers and getting the plants at the time of the delivery.
When should I need to purchase heat pack and express shipping upgrade?
You can purchase express shipping upgrade here: https://leafysoulmates.com/products/express-shipping-upgrade?_pos=1&_sid=cad1b864c&_ss=r
Heat pack link: https://leafysoulmates.com/products/heat-pack
Extra insulation: https://leafysoulmates.com/products/additional-insulation-wrap
Is your shop open to the public?
Yes. Leafy Soulmates plant shop opens to the public.
Our current shop hour is
Monday to Friday: 9:30 a.m. - 3:30 p.m.
Saturday: 11 a.m. to 4:30 p.m.
Our Address is 2750 South Harbor blvd, st C, Santa Ana, CA 92704
What is the return policy?
All sales are final. No refunds or exchanges. We are not responsible for cold/heat/weather damage, and damages caused by shipping carrier. If there are any issues in your order when it arrives, please please open the claim with the shipping carrier.
Will I get refund or replacement if the plants arrived damaged during transit?
🌱 We love and have personally grown all of our plants. We will pack them as carefully as possible to minimize damages during transit. However, please understand the risks of shipping live plants. No refund or replacement will be issued once the plants are leaving our greenhouse
🌱There are so many factors that play a role during the transit process that can affect the plants such as the weather, how the carrier handles the packages, and how long the plants are in transit, delays, etc. Please do your own researched and check the weather before you make the purchase. We DO NOT be held responsible for, but not limited to, any damages, leaf loss, burned plants, delays, lost packages, broken leaves at the hands of shipping carriers. The plants will be in a dark box for approximately 2-7 days so please expect to have 1-2 leaves falling off as the plants acclimate to their new homes. But they will get back up and grow more new leaves in no time.
🌱 If the plants are shipped in pots, please DO NOT repot them for at least 10 days. This is important! They have been through a long shipping. Please don’t put more stress on them by repotting immediately.