At Leafy Soulmates, we take great care in packing your plants to ensure they arrive in good condition. However, there are certain factors beyond our control that may cause some damage during transit. Additionally, each plant is unique and may have its own individual traits that can contribute to potential damage. Therefore, we ask that you please keep this in mind and expect some degree of damage upon arrival. If you have any concerns, please don't hesitate to reach out to us and we will do our best to address the issue.


It's important to keep in mind that not all plants take well to being shipped or moved. During transit, some plants may wilt or lose leaves due to the stress of the journey. It's important to remain calm if this happens, as panicked actions such as repotting, fertilizing, or watering can exacerbate the situation. If the soil is already moist, hold off on watering until the top layer of soil is dry to the touch. Instead, give the plant some time to adjust and recover from the journey. With patience and proper care, the plant will eventually recover and begin to grow again.


At Leafy Soulmates, we want to ensure that your plants have the best chance of thriving in your home. While many of our plants are well-suited for indoor living and can adjust to a range of conditions, some may have specific requirements for light, humidity, or other factors. It's important to do your research on any new plants you purchase from us, so you can be sure you're providing the right environment for them to flourish.

When your new plant arrives, we recommend giving it time to adjust before making any changes to its care routine. It's common for plants to experience some wilting or leaf loss during shipping, and repotting or fertilizing right away can make the situation worse. Instead, let your plant settle in and acclimate to its new environment for at least 15 days before repotting or making any major changes to its care.

By taking the time to research your plants and provide the right conditions for them, you'll be setting them up for success and ensuring that they can bring beauty and joy to your home for years to come.