All orders leave our greenhouse Monday to Thursday following the Friday restock. Shipping time depends on the number of orders before you in the shipping queue.

Our shop uses USPS and UPS. Our orders are shipped Monday to Thursday, and please do not count the day it's sent out as day-in-transit.

Yes. Our system automatically sends an email with shipping and tracking info as soon as we have shipped your order. Please ensure your email is entered correctly. You are responsible for tracking your shipment and receiving plants at the time of the delivery.

We highly advise selecting express shipping and heat pack if temperatures in your area are consistently below 40 degrees Fahrenheit.

Leafy Soulmates recently moved and is in the process of re-opening the shop. We'll let you know once it's ready!

All sales are final. No refunds or exchanges. We are not responsible for cold/heat/weather damage, or damages caused in transit by shipping carriers. If there are any issues with your order when it arrives, please open the claim with the shipping carrier.

We love and have personally grown all of our plants. We will pack them as carefully as possible to minimize damages during transit. However, please understand the risks of shipping live plants. No refund or replacement will be issues once the plants leave our greenhouse.

There are so many factors that play a role during the transit process that can affect the plants such as the weather, how the carrier handles the packages, and how long the plants are in transit, delays, etc. Please do your own research and check the weather before you make a purchase. We DO NOT want to be held responsible for, but not limited to, any damages, broken leaves at the hands of shippping carriers. The plants will be in a dark box for approximately 2-7 days so please expect to have 1-2 leaves falling off as plants acclimate to their new homes. But they will get back up and grow more new leaves in no time.

If the plants are shipped in pots, please DO NOT repot them for at least 10 days. This is important! They have been through a long shipping journey. Please don't put more stress on them by repotting immediately.