All plant orders leave our greenhouse Monday To Thursday following the Friday restock. Shipping time depends on the number of orders before you in the shipping queue. If you would like your order to be processed first, click here: https://leafysoulmates.com/products/expedite-order-processing

Our shop uses USPS and UPS. Our orders are shipped our Monday to Thursday and please do not count the day it’s sent out as day in-transit. 

Yes. Our system automatically sends an email with shipping and tracking information as soon as we have shipped your plants. Please ensure your email is entered correctly. You are responsible for checking the tracking numbers and getting the plants at the time of the delivery. 

We highly advise selecting express shipping  and heat pack if temperatures in your area are consistently below 40 degrees. 

You can purchase express shipping upgrade here: https://leafysoulmates.com/products/express-shipping-upgrade?_pos=1&_sid=cad1b864c&_ss=r 

Heat pack link: https://leafysoulmates.com/products/heat-pack

Extra insulation: https://leafysoulmates.com/products/additional-insulation-wrap

Yes. Leafy Soulmates plant shop opens to the public.

Our current shop hour is

Monday to Friday: 9:30 a.m. - 3:30 p.m.

Saturday: 11 a.m. to 4:30 p.m.

Our Address is 2750 South Harbor blvd, st C, Santa Ana, CA 92704

All sales are final. No refunds or exchanges. We are not responsible for cold/heat/weather damage, and damages caused by shipping carrier. If there are any issues in your order when it arrives, please please open the claim with the shipping carrier. 

🌱 We love and have personally grown all of our plants. We will pack them as carefully as possible to minimize damages during transit. However, please understand the risks of shipping live plants. No refund or replacement will be issued once the plants are leaving our greenhouse

    🌱There are so many factors that play a role during the transit process that can affect the plants such as  the weather, how the carrier handles the packages, and how long the plants are in transit, delays, etc. Please do your own researched and check the weather before you make the purchase. We DO NOT be held responsible for, but not limited to, any damages, leaf loss, burned plants, delays, lost packages, broken leaves at the hands of shipping carriers. The plants will be in a dark box for approximately 2-7 days so please expect to have 1-2 leaves falling off as the plants acclimate to their new homes. But they will get back up and grow more new leaves in no time. 

🌱 If the plants are shipped in pots, please DO NOT repot them for at least 10 days. This is important! They have been through a long shipping. Please don’t put more stress on them by repotting immediately.